Online Reputation Management
Your online image is more important than ever.
What is ‘online reputation management’, it’s simply the process of managing your appearance online and making sure you look great! The internet is FULL of trolls, and keyboard warriors are everywhere. Furthermore, the internet, specifically Google reviews being the modern word-of-mouth, you really need to watch what you’re doing, or it can cost you enquiries.
You could have a perfect 5-star rating and one customer-interaction goes south, it’s all over, you’re now a 4.9-star or worse! Ok, so you’re always amicable with clients (even the painful ones) and you haven’t had a bad interaction, then you look at your reviews and there’s a 1-star review. Now, this could be a competitor, it could just be a troll who doesn’t like the look of your logo, maybe someone is reviewing the wrong business and you’re coping the flack.
Whatever the case, that’s why we’re here, as your brand reputation management agency we can help maintain your online image or simply assist with that Google review removal.
Online review statistics
Over 88% of online shoppers use reviews to guide their purchase decisions and 63.6% of these shoppers specifically look at Google reviews before interacting with a business.
Now, with these numbers, you can surely understand why it is so important to maintain that online image. As such, managing replies to negative reviews, generating positive reviews, and removing nasty reviews can really make a difference to your online image.
Equipped with this information, we hope you take the right steps to ensure your online image is accurate.
(Source: Status Labs)
Services we offer
Digital Marketing Strategy
With strategy, your business can reach new heights.
Websites Design & Development
A website that aligns with your business objectives.
SEO (Search Engine Optimization)
Organic growth or paid growth – we prefer organic.
SEM (Search Engine Marketing)
The fastest way to the top in the short term, is to pay.
Social Media Marketing (SMM)
Social media is a great for demographic targeting.
A picture is worth a thousand words, what does your image say?
Enhance your online reputation
Your online reputation can make a huge difference to whether a potential customer clicks that ‘Contact Us’ button or not. Just think for yourself, how many products/services have you rejected purely based on the reviews you read about the business.
Now, maybe you are in an industry where your online reputation has ‘zero’ effect on your business – this is perfectly fine. We won’t push you in any direction, purely because it is more profitable – we know in business, the idea is to build a long-lasting relationship with trust.
So, trust us to give you the correct advice & hopefully provide some really great online reputation services for you.
We have a lot of happy clients
Frequently asked questions
Absolute Marketing deliver a service tailor-made for your business. If we don’t believe we are the best option for you, we will recommend another agency/service. Also, if we don’t believe a specific aspect of our marketing strategy is most effective from our in-house team, we will make recommendations and organise the bets solution on your behalf, in your best interest.
Our primary and preferred service is ‘marketing strategy’, what this means is that we manage your marketing from top to bottom. Including, web design, graphic design, direction, SMM, SEO, SEM and online reputation management. Basically, we are your outsourced, in-house marketing team that advise on the best solutions to suit your business.
It really depends on your business, the industry you operate in, who you are trying to target. Some digital marketing agencies will sell you the full nine yards, when you really only need Facebook marketing. As such, we go through our onboarding process in the next FAQ to ascertain your requirements.
It’s a staged onboarding process:
- We’ll send you an information sheet to fill out.
- We will send indicative pricing.
- We may recommend an audit or simply a meeting to discuss your needs.
- If accepted, we will implement the recommendations and onboard you as a client.
The purpose of this process is to be as transparent & prepared as possible, and to give you the opportunity to see who we are and how we operate.
This is 100% fine; we offer many different services that may be able to assist your business. Such as website design, graphic design, social media marketing, search engine optimization, search engine marketing and online reputation management. Your marketing manager might want to outsource certain aspects that they simply do not have the time or skillset to take care of.
Unfortunately, we do not provide services to individuals except in very rare/specific circumstances.
We have month-to-month contracts unless a specific service requires a longer termed contract.
We believe that lock-in contracts are ‘red flags’ and should be avoided. A vendor/supplier should earn your business every month without the need for locking you into a long contract.
Our services are tailored to each client’s needs, as such our pricing is tailored to each client.
We supply ‘ball-park’ pricing in the initial stages of communication, and all pricing will be outlined clearly with no hidden costs upon final acceptance.
We can perform a non-intrusive audit and provide you with a report so that you know you are getting the services you require.
We list the primary/general services we supply; however, every client has different requirements. As such, there are several minor/niche services that are not listed on our website.
Our core client base varies from small businesses with less than 5 staff members up to larger businesses with 80+ staff members. We provide digital marketing services to companies all over the Sunshine Coast, and from Brisbane to Hervey Bay in varying industries.